Perspective: Why not just simply automate?
“Machines won’t have the capacity to inspire people and wisdom to make ethical judgements”
Corporate leaders need to be discerning in their use of AI tools. They must judge the source of the data streams before them, ascertain their validity and reliability, detect less than obvious patterns in the data, probe the remaining what ifs” they present, and ultimately make inferences and judgement calls that are more informed, nuanced around context, valid and useful because they are improved by intelligent machines. Flawed judgements built on flawed or misinterpreted data could be even more harmful than uninformed flawed judgements because of the illusion of quasi-scientific authority resulting from aura of data.
In parallel to the ascendency of machine power, the importance of emotional intelligence, or EQ, looms larger than ever to preserve the human connectivity of organizations and communities. While machines are expected to advance to the point of reading and interpreting emotions, they won’t have the capacity to inspire followers, the wisdom to make ethical judgements, or savvy to make connections.
That’s still all on us.